Management of IT services
The main focus of LINJAL is the improvement of IT services and its delivery. This is achieved by a unique combination of a specific reference model, the software keyto.IT and an experienced consulting team.
Consulting, analysis and software
LINJAL delivers consulting and software to support the management of internal and external service providers on all levels. This is based on a holistic management model, which assists all relevant objectives and aspects of a modern company and provider.
LINJAL consulting expertise is backed by extensive experience of projects in all areas of service delivery. LINJAL offers a unique combination of personal experience, procedures in line with the market, scientific models for common questions of organization and process. In addition the high technical expertise in development-related and operational aspects are used by the LINJAL consultants to identify the individual needs and challenges and to establish profitable solutions. Due to the high experience of the consulting team of LINJAL the implementation is always intelligible and applicable.
LINJAL model
LINJAL delivers a comprehensive management and business model with an appropriate system of indicators which is specially tailored to the requirements of IT service providers. This can be used to present the strategic objectives fast and easily conveyable. It is also the basis to collect the current strengths and weaknesses of a provider in its fields.
The model covers the management on all target levels. On operational level the productive outcome in the core and additional processes are captured. Therefore all relevant operational processes as development, operation, consulting services delivery, management of portfolio and contract, sales, human resources and finances are covered. The purpose of the tactical level is to coordinate the individual tasks and to focus on the synergetic improvement. On a strategic level the corporate culture and focus are defined and implemented. A suitable key figure model ensures the efficient exchange of information between all levels. It is used to break down strategies and objectives and to measure and report the success of the implementation.
Model of management and operation
Strategies and objectives including related reporting constitute the vertical direction of a company and the specific producing units can be found on the horizontal level. For an IT service provider these are software development and operation, infrastructure services and consulting. Each of them has to provide added value as well as to interact synergistically. The relevant contents and connections are mapped on the LINJAL model. Thus they are simply demonstrated and ideally controlled.
Besides the general organizational frameworks, the technological bases have to be considered. Apart from the actual components of infrastructure such as clients, server and networks, a wide range of tools in operations and software development are included. Systems management tools like monitoring, discovery and software distribution are used in the operational environment. Furthermore, ticketing solutions facilitate the service management processes as incident and change management. Software development utilize solutions for the requirements management, the software versioning, quality and test management. These tools are integrated in the LINJAL model as well. This is very important as valuable control information can be obtained from these solutions.
On base of the overall LINJAL model it is possible to create a fast and comprehensive overview of the resources and abilities of service providers. Additionally, it can be used as a reference model of the individual evaluation and the fundament of control mechanisms.